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Individual, Community and Organizational Coproduction and their Relevance to Service Quality – the Case of Japanese Health Cooperatives
Ersta Sköndal Bräcke University College, Department of Social Sciences.ORCID iD: 0000-0002-0595-3498
(English)In: Article in journal (Refereed) Submitted
Abstract [en]

The concept of coproduction has increasingly been adopted by health services research, practice and policy. The focus of this type of coproduction is at the individual level. However, a large literature has for decades explored the values and logics that come with coproduction at a collective level. This article combines the different theories of coproduction by studying Japanese healthcare cooperative organizations, where the individual-level, healthcare-related type of coproduction exists along with more collective forms such as community- and organizational coproduction. The study aims to establish this three-part typology of coproduction, and how the different types of coproduction relate to self estimated service quality. The study uses survey data from 2016–2017 collected at four cooperative hospitals in Japan, covering both staff and patients. Individual coproduction stands out with the strongest positive correlation with service quality. However, all three types of coproduction had strong and positive correlations with service quality. An important finding is that the relationship between service quality and the collective forms of coproduction were experienced differently by patients and staff. This finding underlines the importance of using a multi-stakeholder perspective when studying collective forms of coproduction in healthcare.

Keywords [en]
coproduction; patient involvement, healthcare, cooperatives, service quality, multi-stakeholder perspective
National Category
Health Care Service and Management, Health Policy and Services and Health Economy
Research subject
The Individual in the Welfare Society, Social Welfare and the Civil Society
Identifiers
URN: urn:nbn:se:esh:diva-9245OAI: oai:DiVA.org:esh-9245DiVA, id: diva2:1610109
Available from: 2021-11-10 Created: 2021-11-10 Last updated: 2025-09-22Bibliographically approved
In thesis
1. Collective Patient Participation: Patient Voice and Civil Society Organizations in Healthcare
Open this publication in new window or tab >>Collective Patient Participation: Patient Voice and Civil Society Organizations in Healthcare
2021 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

The importance of engaging patients in the development of healthcare services and policy has received increasing attention over the last decades. However, this attention has mainly been directed towards various forms of involvement of individual patients. This dissertation shifts focus to the collective forms of patient participation and the specific values they bring. The overall aim of the dissertationis to explore how collective patient participation is shaped, in an increasingly individualized and marketized society. The articles included in the dissertation analyze aspects such as advocacy work, representation mechanisms and coproduction practices at different levels of healthcare. These aspects are studied from the perspective of civil society organizations navigating current social trends such as individualization and marketization. Taken together, the findings point to the importance of considering the preconditions of the individual patient to engage in patient participation in a collective form. This appears to be an important factor in the shaping of collective patient participation, as well as a potential challenge for both advocacy and representation. The findings also indicate that individual and collective forms of participation should not be seen as two conflicting interests, but could rather be mutually strengthening, something that should be considered both by civil society organizations and healthcare policymakers. Furthermore, this dissertation contributes to a better understanding of the diverse nature of patient participation, and how these variations all play important yet distinct roles in improving democratic and quality aspects of healthcare.

Place, publisher, year, edition, pages
Stockholm: Ersta Sköndal Bräcke högskola, 2021. p. 142
Series
Avhandlingsserie inom området Människan i välfärdssamhället, ISSN 2003-3699 ; 13
Keywords
patient participation, healthcare, involvement, patient organizations, advocacy, representation, coproduction, marketization, individualization, civil society
National Category
Health Care Service and Management, Health Policy and Services and Health Economy
Research subject
The Individual in the Welfare Society, Social Welfare and the Civil Society
Identifiers
urn:nbn:se:esh:diva-9247 (URN)978-91-985806-2-4 (ISBN)
Public defence
2021-12-10, Aulan, Campus Ersta, 09:00
Opponent
Supervisors
Available from: 2021-11-17 Created: 2021-11-10 Last updated: 2025-09-22

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